Yantrabot Technologies Pvt. ltd Shipping & Returns Policy

Shipping Cost

Before placing the order, customer can verify the shipping options & cost available for their region.We ship all our products through popular courier  services like BLUEDART/DTDC/FEDEX/SPEEDPOST etc. The customer can select shipping method on checkout.If customer selected shipping service is not available for that particular location (Very rarely) ,we will use the best possible shipping method to fullfill the order. Depending upon the weight and Destination, the shop will automatically calculate shipping charges for different options and the customer can select accordingly. We do not export good outside India.

Cancel An Order:

If you need to cancel/update an address/change something about order  please drop a mail at helpdesk@yantrabot.co.in. Our customer service will get back to you by email/phone within one business day regarding your request. Order once shipped can not be  canceled or change.In some order ,cancellation may attract be 2% -3% bank charges . It depends on payment method used by customer.Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Yantrabot Technologies Pvt. Ltd. reserves the right to take the final decision on all refund request.

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

1. Product with obvious signs of use
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 10 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

You can claim a refund if you get a

(a) Defective product

(b) Damaged product

(c) Product which has no similarity with the product shown in the website.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account/ credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

                                                                     helpdesk@yantrabot.co.in.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, first send us an email at helpdesk@yantrabot.co.in and send your item to: Yantrabot Technologies Pvt. Ltd , Room No 14, Technology Incubation Center, Indian Institute Of technology Guwahati, guwahati, Assam 781039 India.

Shipping of returned item

To return your product, at first mail us at heldesk@yantrabot.co.in and on fulfilling our return policy we will send you  a mail withing a business day . Once we confirmed, you may send your product your product with original receipt from Yantrabot Technologies Pvt. ltd and Courier Reciept  to: Yantrabot Technologies Pvt. Ltd Room No 14, Technology Incubation Center, Indian Institute of Technology Guwahati, Guwahati, Assam 781039 India.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance, or else we can’t guarantee that we will receive your returned item. We return shipping cost only for order value above Rs.1500.

Generally our web shop predicts accurate shipping charges but in case of any problem or errors, we may re-calculate shipping charges and will only dispatch such orders after acceptance from you.If you are not accepting the shipping charges, you will get full refund.